Your privacy is more than a formality to us. This document clearly explains how 99kopitiam collects, uses, stores, and protects your personal data as a user of Malaysia's trusted gaming platform.
Before reading the full policy, learn the core principles that underpin how 99kopitiam manages every user's personal data.
All personal data and financial information transmitted through the 99kopitiam platform is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Your personal data will not be sold, rented, or transferred to any third party for commercial marketing purposes. Your data belongs to you — not to us as a business asset.
We only collect data that is genuinely necessary to manage your account, process transactions, and ensure platform security. No excessive data collection unrelated to our services takes place.
You have the right to access, correct, and request deletion of your personal data at any time. The 99kopitiam support team is here to help you manage your privacy rights with ease.
Your data is retained only for as long as necessary in accordance with operational and legal requirements. Once the retention period expires, data will be permanently deleted or securely anonymised.
99kopitiam's privacy policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international compliance requirements relevant to our platform's operations.
Welcome to the 99kopitiam Privacy Policy. This document is part of our commitment to being transparent and honest about how we handle your personal information as a user of Malaysia's trusted online gaming platform.
99kopitiam operates on the principle that user trust is our most valuable asset. Every decision we make regarding data — from how we collect it to how we protect it — is made with your best interests and safety as the top priority.
This privacy policy applies to all users who access the 99kopitiam platform via website or mobile app, regardless of your location within Malaysia. By registering or using our services, you agree to the data management practices described in this document.
Note: This Privacy Policy should be read together with Terms and Conditions 99kopitiam. Both documents together form the agreement between you and our platform.
99kopitiam collects your personal data through several channels — directly when you register or use the platform, automatically as you browse our website or app, and occasionally through trusted third parties such as payment providers.
Below is a summary of the types of data we collect:
| Data Categories | Example Information | How It Is Collected |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth | Account Registration & KYC |
| Contact Information | Phone number, email address | Account Registration |
| Financial Data | Bank account number, bank name, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, web browser, operating system | Automatically during use |
| Gaming Data | Betting history, win/loss records, play time | Automatically during gameplay |
| Communication Data | Support chat records, emails sent to us | Interactions with support |
Data Minimisation Principle: We only collect data that is strictly necessary. If certain information is not required to deliver our services, we will not ask you for it.
The personal data we collect is used solely for legitimate and necessary purposes to operate the 99kopitiam platform safely and effectively. We will not use your data for any other purpose without your prior consent.
The primary purposes for which your data is used are as follows:
For marketing and promotional communications, we will only send you such information if you have opted in to receive it during registration or through your account settings. You may withdraw this consent at any time via the account settings page or by contacting our support team.
99kopitiam does not sell or rent your personal data to any third party. However, there are certain situations where we need to share your information with trusted parties to enable our platform to function properly.
Third parties that may receive your data on a limited and purposeful basis:
All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for the agreed purposes. They are not allowed to use your data for their own marketing purposes.
Important: In the event of a company merger or business acquisition, user data may be transferred as part of the business assets. Users will be notified in advance should this occur, and a new privacy policy will be enforced.
We take our responsibility to protect your personal data from unauthorised access, disclosure, alteration, or destruction seriously. The 99kopitiam platform employs multiple layers of technical and organisational security to keep your data protected at all times.
Security measures we practise include:
While we take all reasonable precautions, no security system can be guaranteed to be one hundred percent foolproof. In the event of a data breach affecting your information, we will notify you within 72 hours of detecting the incident and take immediate remedial action.
The 99kopitiam platform uses cookies and similar tracking technologies to enhance your experience, ensure smooth platform functionality, and understand how users interact with our website.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain features of the 99kopitiam platform. For more information on managing cookies, refer to your web browser's help documentation.
99kopitiam retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.
Our general data retention guidelines are as follows:
Once the retention period has ended or when data is no longer required, we will securely delete or anonymise your data using industry-recognised methods to ensure it cannot be recovered.
As a 99kopitiam user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to making it easy for you to exercise these rights in a straightforward and hassle-free manner.
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any personal data that is inaccurate or incomplete.
You may request deletion of your data in certain situations, subject to legal requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request that the processing of your data be temporarily restricted under certain circumstances.
To exercise any of the above rights, contact the 99kopitiam support team via Live Chat within the platform or email [email protected]. We will process your request within 30 calendar days from the date of receipt.
The 99kopitiam platform is a service designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.
Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and suspect that your child has registered on our platform, please contact our support team immediately for remedial action.
The 99kopitiam platform may contain links to third-party websites or services in certain contexts, such as payment providers or game providers. This privacy policy applies solely to the 99kopitiam platform and does not cover the privacy practices of those third-party websites.
We encourage you to read the privacy policy of every third-party website you visit. 99kopitiam is not responsible for the privacy practices or content of third-party websites that are outside our control.
99kopitiam reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. All amendments take effect immediately upon publication on this website.
For significant amendments that affect how we use your data, we will notify you through:
Continued use of the 99kopitiam platform after any amendment is published means you accept the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding how 99kopitiam handles your personal data, we encourage you to reach out to us directly. Our privacy team is ready to assist you.
We are committed to responding to all privacy enquiries within 5 business days and resolving more complex complaints within 30 calendar days. Your satisfaction and trust are our top priority.
Now that you understand 99kopitiam's commitment to protecting your privacy, register an account today and enjoy a safe, fair, and exciting gaming experience with over 500 games to choose from.